Frequently asked questions
Orders & payment
Select the products you want, add them to your shopping cart, and proceed to checkout. At checkout, fill in your delivery and payment details and confirm your order.
We accept the most common payment methods, such as online banking, card payments, and other popular payment services. The available payment methods are displayed at checkout.
Yes. All payments are processed through secure and reliable payment services.
Delivery
We currently deliver orders within the EU.
Delivery time is usually 3–8 business days from order confirmation. A more accurate estimate is provided on the product page and in the order confirmation.
Shipping costs are determined by the contents of the order and the delivery method. The costs are always clearly displayed at checkout before payment.
You will receive a delivery confirmation email with a tracking link as soon as your order has been shipped.
Returns
Yes. You have a 14-day right of return from the date of receipt of your order, unless otherwise stated.
Please contact our customer service first for detailed return instructions. The product must be unused and in its original condition.
The statutory payment period for returns is 14 days from the date of receipt of the return. However, we strive to process returns as quickly as possible. The refund will be made to the original payment method.
Products & availability
Product availability is always indicated on the product page. Some products are delivered directly from European warehouses.
We strive to present the products as accurately as possible, but slight color differences may occur due to screen settings and lighting.
Customer account
No, you don’t. You can also place an order without registering.
With a customer account, you can track your orders, save your favorite products, and speed up future orders.
Contact information & customer service
You can contact us by email or via the contact form. We usually respond within 1–2 business days.
Feel free to contact our customer service, we are happy to help.
